Online Dispute Resolution

Online dispute resolution

The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to first resolve disputes related to their online order out of court. The dispute resolution platform can be found here: http://ec.europa.eu/consumers/odr/

General consumer arbitration board of the Zentrum für Schlichtung e.V.
Strassburger Street 8
77694 Kehl
Website: www.verbraucher-schlichter.de
E-mail: mail@verbraucher-schlichter.de
Tel: +49-7851-79579-40

Our e-mail for consumer complaints is:
kontakt@schildkroet.de